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| The following terms and conditions are an agreement between you and Mandarin House. When you register for a course, program or accommodation, you are agreeing to what is written below. |
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| Passport & Visas & Formalities |
| You are responsible for a valid passport, visa, medical and travel insurance to cover your program. |
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| Course Terms & Conditions |
- If a group has less than two participants, Mandarin House reserves the right to reduce the class from fifty minutes to thirty minutes per lesson.
- If you cannot attend a group lesson on schedule, Mandarin House will not arrange for a make-up class.
- You are required to inform Mandarin House in writing of any absences or changes at least one working day before your private lesson, if prior written notice is not received, one lesson will be deducted from your timetable, as if the lesson had been taught.
- Expiry Date: Student must finish a course within a certain number of weeks after their start date. 40+ lessons: 24 weeks; 120+ lessons: 48 weeks; 160+ lessons: 72 weeks; 200+ lessons: 96 weeks. Student that fail to complete their course before the expiry date will forfeit their remaining lessons and no lesson transfers will be available. |
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| Course Cancellation, Changes & Refund Policy |
- The registration of 500 Yuan is non-refundable but may be applied to future registrations in the same calendar year.
- Tuition and study materials fees are refundable for those who cancel two weeks or more before their intended start date.
- A 500 Yuan Cancellation Fee will be retained for all other cancellations including those who fail to arrive on their intended start date. (Including visa rejection)
- Internship Placement Fees are non-refundable.
- No Tuition refunds will be made after classes begin, regardless of the reason for departure.
- Course change fee is 300 Yuan.
- Refunds will be made within thirty days, to the person or agency that paid. Students who have paid for their tuition through agents must apply to that agency for a refund.
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| Accommodation Terms & Conditions |
- Requests for accommodation must be received at least four weeks prior to the start date.
- For all types of accommodation, the price per week includes accommodation from Sunday 12PM to Saturday 12PM.
- Accommodations are subject to availability and cannot be guaranteed for students beyond the dates of their course.
- Prices are subject to change, though this rarely happens during the year. |
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| Accommodation Cancellation, Changes & Refund Policy |
- There are no refunds or accommodation changes on stays of six weeks or less.
- The placement fee of 500 Yuan is non-refundable but may be applied to future registrations in the same calendar year.
- Airport pick up fee is refundable for those who cancel two weeks or more before their intended start date.
- If you want to cancel accommodation arrangements after arrival, you must give Mandarin House four weeks notice. All fees paid for accommodation after these four weeks will be refunded, less the administrative fee of 1000 Yuan.
- Refunds will be made within thirty days, to the person or agency that paid. Students who have paid for their accommodation through agents must apply to that agency for a refund. |
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| Unusual Circumstances |
| Your program may be disrupted by an unusual event or circumstances that Mandarin House could not reasonably have foreseen. If the unusual event is serious enough to significantly affect your program, we will try to arrange a suitable alternative if possible. We do not make any refunds in these situations and you will be responsible for any travel costs involved. We cannot accept liability for the effect of any unusual event or for any loss, damage, expense or claim of any description you suffer as a result. |
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| Use of Photos and Comments |
| By agreeing to these terms and conditions you agree that we may use any photo(s)/image(s) we or someone on our behalf take of you or any comments (written or verbal) you make during or in connection with your stay for our promotional/marketing purposes (such as including them in our brochure / website) without obtaining your further specific permission or making any payment to you. Such use may include mentioning your name, age and town / city / area of residence. |
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| Complaints Policy |
| You should lodge your complaint in writing within five working days of the incident complained of, please review the Students Complaints Policy |
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| Code of Conduct |
| All participants on Mandarin House programs are expected to adhere to proper conduct, listen to the instructions of Mandarin House. This covers, but is not limited to, respecting others' cultures and beliefs, respecting the accommodation and avoiding drugs and illegal activities. Participants will be removed from the program without a refund if they engage in illegal, violent or improper behavior. Participants are responsible for any and all damages they cause and must directly compensate the owner of the property involved. |
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